By all accounts, the world of work you are experiencing is significantly different than your parents’ world of work. The old ways of networking and measuring performance are ineffective in the face of unprecedented change and transparency.
While it is inevitable that the dreaded performance appraisal will cease to exist in its current format, some form of performance measurement will continue to exist. One reason is that roles where value creation falls into a category called “individual value” will need a performance management system to measure how foundational activities impact the organization.
“Value is when the outcome of a situation exceeds the cost incurred by a satisfactory margin.”
But what is a ” satisfactory margin”?
Margin is the difference between the amount of cost incurred and the benefit derived. Not all margins, however, are created equal. In order to experience value, the margin must also be satisfactory. For example, a manufacturer produces an item that costs him $10.00 and sells the same item for $12.00. So this item has a 20% margin (($12.00 – $10.00) / $10.00). This manufacturer may be very happy with this margin. But for another manufacturer, and for a variety of reasons, this margin may be woefully deficient.
As recently discussed, the quantity of work produced and the quality of your work are keys to creating your good reputation. Let’s face it, if you produce a low quantity of work and the work you do produce is low quality, your days are numbered. Even the best attitude and behavior will not offset low quantity and poor quality.
Having a good attitude, demonstrating good behaviors, and acting with integrity are only part of the reputation equation. In today’s fast-paced organizations, it’s almost assumed that your work production is good. Even colleagues who demonstrate a good attitude and good behaviors may find themselves in job jeopardy if they’re not producing good work.
Attitude reflects the intangible choices that you make regarding people and situations. Behavior reflects the tangible choices you make which influence your reputation.
Behavior is easier to define than attitude, since we’re able to see behavior more readily. While you can see some aspects of attitude (i.e., a smile on an optimistic colleague), behavior is where the “rubber hits the road.”
Your attitude plays a vital role in your reputation and how others perceive you.