The Bravery Trick Book Launch - Coming May 14th, 2024!

Excellius Leadership Development

Raise Your Visibility & Value: Use Grace Notes on a Regular Basis

I have a habit when I write or respond to emails from a client. Like most habits, I thought this was something everyone does and I did not pay a lot of attention to the habit, until recently.

When speaking with the boss of one of my clients, he mentioned how important “grace notes” were in crafting an email. I asked him what a grace note is. He said, “it is when you start a business email with a softer, more personal tone, rather than just jumping into business. It helps calm folks down and helps you build great relationships.” Not only did I tell my client’s boss that I thought grace notes was a brilliant idea, creating grace notes is something that I have done naturally for years. Here are some ways I use grace notes.

On Monday or Tuesday, I start every email with:

  • “Hi Bob. I hope you had a great weekend!” or “I hope you had fun with weekend” or “I hope your week is starting off well.”

On Tuesday, Wednesday, or Thursday, I start every email with:

  • “Hi Sarah. I hope your week is going well” or “I hope you are having a great week” or “Yeah! It’s hump-day!”

On Thursday or Friday, I start every email with:

  • “Hi Karen. I hope you’ve had a great week!” or “Another week has flown by! Can you believe it?” or “I hope you’ve got big plans this weekend.”

Regardless of the day of the week, to whom I am crafting the email, or generally the topic at hand, I always include a grace note in my emails.

Ed Evarts is the founder and president of Excellius Leadership Development, an organization focused on coaching mid- to senior- level leaders and their teams in business environments. With over twenty-five years of innovative leadership and management experience, Ed possesses the ability to build awareness, create action, and deliver results. Known for his business acumen, his ability to resolve complex human relations issues, and his enthusiastic, accessible and responsive style, Ed partners with managers, leaders and business teams to explore clarity and communication, and traverse conflict and change.