Once you have set expectations and quickly acknowledged your colleagues outreach, you need to keep your colleagues updated on the status of their outreach.
You may not have started working on it yet, or you just started working on it and you aren’t ready to respond, or you have been working on it a lot and you don’t have a response yet. By keeping your colleagues updated, you will benefit in the following ways:
– You continue to manage expectations that reflect your calendar and workload.
– You continue to reduce some of the frustration that your colleagues may experience as time passes without a next step or conclusion.
– You provide your colleagues the information and opportunity to change how they are working to satisfy their outreach. For example, your colleagues may decide to speak to someone else to get a resolution.