How do you know if your organization has a performance management system? Once a year, your boss is thrust into the dreaded “performance management cycle.” There he is required to complete numerous performance appraisals. Many managers rush to complete their appraisals en masse the Sunday night before the appraisals are due. While most of their ratings are influenced by the rankings and bell-curve pre-established by the organization. Upon the completion of an exhausting approval process, he finally schedules a meeting with you. Following the meeting, you rush back to your cubicle, call your significant other and exclaim, “I got a 3.5 on collaboration!”
History will not be kind to the performance appraisal. After decades of lackluster experiences, stale formats, and non-existent correlations between assessment and achievement, most savvy business leaders and modern management experts would tell you that the performance appraisal is a well-intended yet failed exercise in behavior modification.
While it is inevitable that the dreaded performance appraisal will cease to exist in its current format, some form of performance measurement will continue to exist. One reason is that roles where value creation falls into a category called “individual value” will need a performance management system to measure how foundational activities impact the organization.
Having a good attitude, demonstrating good behaviors, and acting with integrity are only part of the reputation equation. In today’s fast-paced organizations, it’s almost assumed that your work production is good. Even colleagues who demonstrate a good attitude and good behaviors may find themselves in job jeopardy if they’re not producing good work.
Attitude reflects the intangible choices that you make regarding people and situations. Behavior reflects the tangible choices you make which influence your reputation.
Behavior is easier to define than attitude, since we’re able to see behavior more readily. While you can see some aspects of attitude (i.e., a smile on an optimistic colleague), behavior is where the “rubber hits the road.”
Your attitude plays a vital role in your reputation and how others perceive you.