Visibility Accelerator #3 - Be Responsive

Visibility Accelerator #3 – Be Responsive

Today, colleagues and information can reach you at any time of the day, in an endless number of ways, in milliseconds. It is estimated that over 6 billion mobile phone calls are made per day in the United States. Smartphones have created a world of socially acceptable stalking. You can be found at anytime and anywhere.

This ability to connect to you frequently and instantly highlights an interesting human behavior. The speed in which a colleague reaches you creates an identical expectation as to how long it will take you to respond. Similar to a fast-paced ping pong game, your colleagues expect a response as quickly as they got the ball to your side of the table.

“Responsiveness is the degree to which you get back to colleagues and foster progress.”

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A Caveat Emptor on Being Accessible

A Caveat Emptor on Being Accessible

Accessibility does not mean you are available 24/7/52. We all have limits on the degree to which we can be reached by co-workers, and you should feel comfortable enforcing and expecting others to honor these limits.

Can you be so successful modeling accessible behavior that too many colleagues want a moment of your time and you find that you have no time for yourself? Is this an example of “too much of a good thing”? We all know that sunlight is a good thing, yet too much can cause skin cancer. We know that the human body needs sugar to survive, and yet too much may cause diabetes. If you are wildly successful at being accessible, you may find your calendar and productivity under attack.

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The Relationship Between Accessibility and the Benefits Your Colleagues Receive

The Relationship Between Accessibility and the Benefits Your Colleagues Receive

It is not enough that you are highly accessible to your colleagues; your colleagues must also benefit from the interaction. After all, what is the point of being highly accessible if the interaction does not benefit your colleagues?

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Intangible Accessibility - How Welcoming Are You to Your Colleagues?

Intangible Accessibility – How Welcoming Are You to Your Colleagues?

Visibility is also comprised of “reputation” which is the intangible ways that individuals connect with you. Do you create a welcoming atmosphere that reflects your desire to be accessible? When your colleagues come to see you, is your behavior creating or hindering access? Here are some ways to create a welcoming atmosphere that inspires access:

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What Are a Few Benefits of Being Readily Accessible?

What Are a Few Benefits of Being Readily Accessible?

Being accessible benefits everyone. Ram Reddy is the Chief Information Officer at The Rockport Group, offering high-quality dress and casual footwear to customers globally. Despite the daily challenges he faces in his busy workplace, Ram is committed to being accessible to those who reach out to him. “Being accessible is a key part of collaboration. Although many of us have offices that physically separate us from one another, it is important to act as though there are no walls. If a colleague needs me, I want her to be able to get to me. Likewise, I like getting out of my office and, rather than email a colleague a question, ask her my question or follow-up with her in person. This also allows my colleague to access me in ways that help her.”

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