You know office hermits. The colleagues who, hidden within the confines of their offices or workstations, click away on their computer keyboards, mumble their way through conference calls behind closed doors, and slip in and out of their offices and workstations as quickly and silently as they can. It is almost as if they are members in a secret society comprised of individuals that pride themselves on how few colleagues they interact with on a daily basis.
Not all who are unresponsive can blame the overwhelming amount of incoming emails and phone calls as the cause of their behavior. Many of us tend to assume that other people’s low responsiveness is due to workload when, in reality, they may not possess a natural predilection to getting back to others in a timely fashion, if at all. Consider these various places you could find yourself when you attempt to balance a desire to be responsive with your actual responsiveness:
At some point, you will either have the answer your colleagues need or realize that you do not. If you have the answer they need – great! However, once you know that you are unable to help, let your colleagues know as soon as possible so they can go elsewhere. Avoid becoming the “black hole” or “bottomless pit” that exists in so many organizations – respond no matter what.